Responsibilities: 

• Work with copy writers and translate Marketing copy, sales pitch and promotional messages from  English to Japanese on web banners, Brand stores and other onsite and offsite collaterals for  Japan marketplaces and own site. 

• Attend regular meetings with Japanese stakeholders and understand the cultural and  marketplace specific nuances and translate it to the RMT team, to help streamline creative and  marketing strategies for Japan market 

• Work with Sales teams to drive Ratings & Reviews while co-coordinating on all operational  activities in the process 

• Respond to low ratings and negative reviews on marketplaces in discussion with different teams • Be aware of any negative sentiments in the social media and take preventive measures on  marketplaces 

• Man all consumer communication lines such as LIVE Chat, email, phone call and deliver best  experience to customers by ensuring fast and clear resolution to the consumer’s problem  

• Evaluate consumer return requests by looking at pictures shared by consumers to approve return  requests 

• Respond to consumer reviews on marketplace and popular review platforms

• Drive upselling & cross selling tactics as devised by the team 

• Collect and act on data for reasons of low NPS 

• Increase number of fans / followers on 3PP brand pages 

JLPT Examination - min. N2 cleared. 

• Bachelor’s Degree in Engineering, Humanities, Sciences, Fashion.  

• Minimum 2 years work experience in customer experience roles. Preferably in online only  organizations. (Experience in copy writing is a plus) 

• Initiative and passionate in challenging the status quo when necessary 

• Result-oriented. Good prioritization skills and think BIG 

• Work with uncertainty at ease while meeting multiple project deadlines  

• Team player, with strong communication and influencing skills 

• Good command of spoken and written English 

• PC literate: Microsoft Word, Excel, and PowerPoint